Question 1

How does the $20 video work?

Accepted Answer

You shoot raw footage on your phone or camera. Submit it to us with basic instructions — what platform it's for, any specific messaging, your branding guidelines. One credit covers one finished video. We edit it, add captions, music, and your branding, then deliver it within 24-48 hours from our Phoenix studio, ready to post.

Question 2

What is the credit system?

Accepted Answer

Our credit system is simple: one credit equals one finished video. You can buy credits individually at $20 each, in packs of 10 ($180) or 25 ($400) for a discount, or as part of a monthly package. Credits never expire. Buy what you need, use them when you're ready.

Question 3

Who edits the videos?

Accepted Answer

Your videos are edited by American university student athletes — D1-caliber talent who bring discipline, attention to detail, and strong work ethic. AI tools handle the heavy lifting like transcription and rough cuts, and our human editors polish every video to a professional finish.

Question 4

Do I need professional camera equipment?

Accepted Answer

No! Your smartphone is more than enough. We're built for phone footage. Of course, if you have professional equipment, we'll work with that too. The quality of your raw footage matters less than the story you're telling.

Question 5

What is a marketing brokerage vs. a marketing agency?

Accepted Answer

An agency sells you what they do. A brokerage matches you with what you need. We connect your business with the right specialists, tools, and distribution channels — whether that's video editing, paid ads, SEO, social media, or strategy. You get exactly what you need, nothing you don't.

Question 6

How many videos can I submit at once?

Accepted Answer

As many as you have credits for. There's no limit on simultaneous submissions. If you submit multiple videos, we work through them in order and deliver each within 24-48 hours of receipt.

Question 7

What platforms are the videos optimized for?

Accepted Answer

We optimize for all major platforms: Instagram (Reels, Stories, Feed), TikTok, YouTube (Shorts and long-form), LinkedIn, Facebook, and Twitter/X. Just tell us where you're posting and we'll format accordingly — aspect ratio, duration, captions, and export settings.

Question 8

Do you offer rush turnarounds?

Accepted Answer

Yes. Standard turnaround is 24-48 hours. Rush turnaround (same-day or next-morning) is available for an additional credit per video. Contact us to discuss rush availability.

Question 9

Can I use the Phoenix studio even if I don't edit with you?

Accepted Answer

Absolutely. The studio at 1609 E Roma Ave, Suite 100 is available for hourly, half-day, or full-day rental. You can shoot there and take your footage elsewhere, or bundle studio time with editing credits for a discount.

Question 10

What types of businesses do you work with?

Accepted Answer

We serve Phoenix businesses across industries: real estate agents, law firms, nonprofits, political campaigns, event planners, restaurants, fitness studios, med spas, and more. If you need video content, we can help.

Question 11

How does the podcast package work?

Accepted Answer

Our Basic podcast package ($150/episode) includes audio editing, show notes, and one video clip for social. Our Pro package ($250/episode) includes full video and audio editing, three social clips, show notes, and distribution support. We handle everything from raw recording to published episode.

Question 12

Do you offer discounts for nonprofits?

Accepted Answer

Yes. We offer discounted credit packages for registered 501(c)(3) nonprofits. Contact us with your organization details and we'll work out a custom rate.

Question 13

Can I cancel my credit package anytime?

Accepted Answer

Credits are purchased, not subscribed. There's nothing to cancel — once you buy credits, they're yours to use whenever you want. Monthly packages can be paused or canceled at any time with no penalty.

Question 14

What is the Done-For-You package?

Accepted Answer

Done-For-You is our premium offering for businesses that want everything handled. It includes studio access, video production, content strategy, social media posting, paid ad management, and a dedicated strategist. Pricing is custom based on your needs.

Question 15

How do I submit my raw footage?

Accepted Answer

After purchasing credits, you'll receive access to our submission portal. Upload your raw footage, add notes about what you want, and we'll take it from there. You can also email footage directly or share via Google Drive, Dropbox, or WeTransfer.

Frequently Asked Questions — Phoenix Video Studio

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